Last updated: October 2025

We want you to be happy with your purchase. If something isn’t right, here’s how we can help.

1) Return window & condition

• Returns accepted within 30 days of delivery.

• Items must be unopened, unused, and in original packaging. For sanitary and safety reasons, used rolls/bags cannot be returned.

• Custom or final-sale items (if any) are not returnable unless defective.

2) Start a return

Email info@nycguardians.com with your order number and reason. We’ll reply with instructions and the return address.

3) Refunds

• After we receive and inspect your return, refunds are issued to the original payment method.

• Original shipping charges are non-refundable, unless we shipped the wrong item or the product arrived defective.

• Please allow 5–10 business days for bank processing after we issue the refund.

4) Defects, damage, or wrong item

Report issues within 7 days of delivery with photos of the product and packaging. We’ll arrange a replacement or refund. If the outside carton arrived visibly damaged, keep all packaging for the carrier claim.

5) Exchanges

Fastest way is to place a new order and return the original item per the steps above.

6) Return shipping

Unless we are at fault, return postage is the customer’s responsibility. For your protection, use a trackable service.

7) Subscriptions

You can pause or cancel before your next billing date. Items already shipped follow the policy above.

Questions? Email: info@nycguardians.com